FAQs

We have prepared this FAQ information for the frequently asked questions about our products and procedures. If there is a question not answered below, please contact us through our contact form on the Contact Us page.

What is handstamping?

Hand stamping is a unique & wonderful way to create your own personalised keepsake. It requires each letter to be stamped individually with a hammer, to create an impression, resulting in a name, word or phrase on your special piece.
Each piece is truly one of a kind.  There will always be very slight variances in letter depth, spacing, alignment & the size & shape of the pendant. Some slight indentation or scratching may occur. These slight imperfections are not considered flaws, but add to the character & uniqueness of your special piece.  They are the result of being handcrafted.
Hand stamped pieces will never look the same as mass produced, machine made jewellery.

What are your pieces made of?

We pride ourselves on using top quality products & always try our best to source them from within Australia. We test them all vigorously before adding them to our product range.

We use stainless silver products, which are high quality, jewellery grade stainless silver. It is extremely strong and durable. It does not tarnish or corrode, it will never go green or black & it will not discolour your skin.
Our stainless silver is hypo-allergenic, so is great for people with skin allergies or irritations. Stainless silver is a very popular choice. It looks like silver & wears really well, without the price tag. With minimal care, it will continue to look amazing for many years to come.  Stainless Steel may contain small traces of nickel (less than 8%)

We also use Gold & Rose Gold pieces – these go through a process called Ion Plating. The centre of the circle is stainless steel and the outside has a layer of titanium oxide, which can be used as a pigment (gold and rose gold). The process turns the titanium oxide into electric ions which then becomes a harder and more durable coating with a higher brightness than produced through traditional plating methods.
It has the same non allergenic properties as stainless steel. It will never chip like other methods of plating and it will never turn green or black.

Cutlery – we used mainly recycled, antique silver plated cutlery, just like granny used to have! This is all polished prior to stamping. The condition of the cutlery may vary and is dependant on the piece – eg the best pieces are used for keepsakes &  more ‘well loved’ pieces are used for garden markers. They are all unique and any imperfections just add to the charm.

Keyrings – our keyring discs and tags are made from very strong stainless steel. They are of high quality and should last a very long time.

How long will it take to receive my items?

We pride ourselves on getting orders out in a timely manner. We quote 2 weeks from the time payment is received – just to be safe. We strive to get orders out earlier than expected.
If you need the piece urgently, please see our Emergency Service which will have your order shipped within 24 hours for an extra $25. Just add the option to your cart.
Peak periods (especially Christmas) will definitely have longer wait times, so remember to place your order in advance to avoid disappointment – we often have cut off dates during these periods.
Orders are generally made in order of payment received.

How do I pay for my piece?

We accept Paypal (you do not need a Paypal account to be able to use it – follow the prompts and make a one off payment with your credit card),  Direct Deposit & cheque (your order will not be processed until cheque has cleared.  We have also introduced Afterpay. These options are available at checkout.
Please remember to use your full name as reference on your bank deposit.
Our bank account details are Hammered Gifts (NAB) 085436 24 520 0270.
If you are local (Happy Valley SA) & would prefer to pay with cash, please contact us to arrange.

What are the postage costs?

orders $99 & under will be posted regular registered mail $5.95
Orders over $100 will be posted regular tracked mail $7.95
All orders have the option of $9.95 express post in check out.
Express post generally takes a maximum of two days from lodgement to delivery.  We are not liable for any lost, damaged or delayed items once they have been lodged with Australia Post.
We are more than happy to combine postage. We also offer local pick up, if you are in Happy Valley, SA, like us!

Do you offer international post?

Yes we sure do! We post Worldwide. If you require International post, please contact us and we will organise a quote for postage.

My order is for a gift – will you post direct to the recipient?

Absolutely! We are happy to post directly to the lucky recipient! We will make sure not to include any price information in the parcel.

How many words will fit on my piece?

This is a tricky question to answer. Every piece is different. It depends on which font is used, which piece is chosen, how long the words are etc.
The best advice we can give is to have a look at some stamped examples in our shop to get a bit of an idea.

Can I find your pieces in a store?

Our custom made pieces are only available through our Website. We have lots of our other handstamped gifts available at three stores in Kalgoorlie, WA.
Chunky Timber Co, Kalgoorlie Boulder Visitor Centre & Fossick Handmade.

Refunds/Exchanges

Generally, we do not offer refunds or exchanges. A lot of our work is custom made & is stamped at your request.
It is very important for you to triple check your spelling & wording as it cannot be changed once the order has been submitted.
If you are for any reason unhappy with your purchase, please let us know and we will strive to solve the problem.
Of course, in the unlikely event that a spelling mistake is our error, we will happily replace the piece (we require the original piece to be returned)

Can you stamp on both sides?

Most of our jewellery can be stamped on both sides. Our keyrings and cutlery are one side only.

I can’t find exactly what I was looking for?

Don’t hesitate to get in touch with us. When it comes to hand stamping jewellery, we are only limited by our imaginations! If you have an idea, let us know & we can work to create your perfect piece.

Ordering Information

Please ensure that your personalisation is exactly how you wish for it to appear on your piece. For example – if you would like & or and – I will stamp exactly as you have typed.
Also if you would like a heart stamped between each name – please type as (heart)Thomas(heart)Sophie(heart)Gemma(heart) or if you would like a full stop at each end and stars in the middle –     (.)Jack(star)Mathew(star)Wendy(.)

Stamping finish

generally, we leave our jewellery (pendants & bangles) with a natural finish as we think it looks amazing on these pieces!. All other products, will have a blackened finish unless otherwise requested. Please select your preference at checkout.

Font options

We have a lot of fonts available to stamp with & find it can become overwhelming to choose. We will select the font that we feel best suits your piece. If you have a preference, let us know in the comments section, otherwise, leave it to us! We tend to stamp most pieces in lower case, sometimes with the first letter in Upper case. It depends on the font & what we think suits the piece. Let us know if you have a preference. The following fonts we have in lower case only – hydi & cindy.

What design stamps do you have available?

On the website we have a star, heart, bone, paw, dot available. We have a few others available and are adding to this all the time. If you had something specific in mind, please contact us.

Chains

All pendants include an 18 inch sterling silver curb chain. We have several chain upgrades available – select your preferred chain and add to the cart. Please note this is an upgrade – only one chain will be included with your order.

Jewellery care

Try to avoid direct use of cosmetics, perfumes and hair care items on your jewellery. We recommend removing jewellery when swimming or showering. Remember the rule Last on, First off – Jewellery should be the last thing you put on, to finish your outfit, after your hair and make up. And it should be the first thing to take off at the end of the day. Avoid using any harsh ultrasonic or chemical cleaners. All jewellery orders come with a polishing cloth to use as required and that should be more than sufficient to keep your piece looking like new.

What happens when I receive my order?

Get it out and wear it with pride! Congrats on owning a quality piece from Hammered Gifts, which we are sure you will treasure for many years to come.